Customer Service

Digital Lightwave Product Technical Support Center

When you purchase products from Digital Lightwave's broad range of test instrumentation solutions, you also establish a relationship with us—one that begins at the point of sale. Whatever your specific support needs require, rest assured that we’re here to help you.

Digital Lightwave offers live telephone support and field engineering, including:

• Product consulting
• Return material authorization
• Remote licensing / upgrades
• Product demonstrations
• On-site training
• Field service

In addition to our standard customer support packages, we also offer contract consulting, installation, and configuration services.

Technical Support Center Hours of Operation

Digital Lightwave technical support is available 24 hours a day, every day of the year. Our support center in Clearwater, Florida, is fully staffed from 8:30 a.m. to 5:30 p.m. ET, Monday through Friday, with on-call support available at all other times.

Technical Support Center Contacts

• +1 877 929 4357 (toll-free in the U.S. and Canada)
• +1 727 475 1206 (outside the U.S.)
• +1 727 448 1809 (after 5:30pm EST)
• 1780 102nd Ave North, St. Petersburg, Florida 33716
• email: support@lightwave.com
• fax: +1 727 536 3541

Technical Support Center FAQs

• How do I contact a technical support engineer?
  During normal business hours, incoming calls and emails are typically answered by one of our technical support engineers. Reaching voice mail indicates we're serving another customer. Please leave a message and your call will be promptly returned. Emails received after 5:30pm EST will be replied to the next business day.
  Click here to submit an Email to our Tech Support team
• How do I arrange a return for repair?
  Contact our technical support engineers. They will need to have the details of the fault, and the unit serial number before they can issue an RMA (Return Materials Authorization). If the unit's warranty has expired, a quotation for the repair cost can be provided.
• Where can I get remote control software for my product?
  Download the most recent remote control software from the "Remote Software" section of this support site.
• How can I obtain upgraded software for my Digital Lightwave devices?
  Recent software releases are available for purchase. Contact tech support for the latest version information and pricing. For the free software upgrade, visit the "software upgrade" section of this support site.